Privacy Policy

Last updated: November 24, 2024

1. Introduction

Quail Eggs Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website qegg.au and use our services.

2. Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

  • Name and business name
  • Email address
  • Phone number
  • Business address
  • Business type and information
  • Order and delivery information
  • Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about products, services, and orders
  • Respond to your inquiries and provide customer support
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Detect and prevent fraud
  • Analyze website usage and trends

4. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., delivery services, payment processors, email service providers)
  • Business Partners: Suppliers and partners involved in fulfilling your orders
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt-out of marketing communications
  • Make a complaint about how we handle your personal information

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may limit some website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is intended for business use and not directed at children under 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be stored and processed in Australia or other countries where our service providers operate. By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Quail Eggs Australia
Email: contact@qegg.au
Phone: 0419 398 391

14. Complaints

If you believe we have breached the Australian Privacy Principles, you may file a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992